Help & Information

Who can Kellie help?

Kellie can only help in cases raised by people who live in her constituency, which covers Newtownards, Ards Peninsula, Saintfield, Moneyrea, Ballygowan, Comber, Ballynahinch, Killinchy, Crossnacreevy and Killyleagh, if you are not a constituent please contact your local MLA or Councillor.

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You can find out who your local elected representatives are by entering your postcode here. 

 

Please note that if you are contacting Kellie on behalf of a friend or family member she will need their consent over the phone or in writing before taking action.

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What can Kellie help you with?

Kellie can help you with any matter for which the Executive or central government is responsible, such as matters relating to:

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• Benefits, pensions or allowances – please have your National Insurance Number ready when contacting the office.

• Queries and complaints about health.

• Issues regarding tax

• Education

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Kellie doesn't have any control over Ards and North Down Borough Council or Newry, Mourne and Down Council and if your problem relates to the council, the first contact should be with your local councillors. If you are not satisfied with their response Kellie may be able to assist. Please provide proof that you've approached the council before contacting our office. You can check who your ward councillors are here.

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The councils have responsibility for matters such as:​

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• Environmental health - noise nuisance, trading standards, public health

• Planning

• Waste Services - refuse collection/ street cleaning/fly-tipping

• Leisure facilities – parks, sports centres

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How can Kellie help?

 

Kellie and her team can help constituents by raising concerns with the relevant department or official, many problems can be solved in this way. Our constituent cases are dealt with in terms of how urgent the case is, so please note that due to the volume of correspondence Kellie receives, helping constituents with urgent personal problems has to take priority over responding to correspondence on political issues. 

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